{"id":3666,"date":"2025-11-12T16:34:47","date_gmt":"2025-11-12T16:34:47","guid":{"rendered":"https:\/\/shop.vineriaaperta.com\/area-supporto\/"},"modified":"2026-04-14T08:30:05","modified_gmt":"2026-04-14T08:30:05","slug":"support-area","status":"publish","type":"page","link":"https:\/\/shop.vineriaaperta.com\/en\/support-area\/","title":{"rendered":"Support Area"},"content":{"rendered":"\t\t
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SUPPORT AREA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Email: shop@vineriaaperta.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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FAQ - Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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PERSONAL AREA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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How do I register on Vineria Aperta Shop? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Click on \u201cAccess\u201d and then on “Don\u2019t have an account yet? SIGN IN\u201d. Create your account filling in the required fields: name, surname, e-mail, password and accepting the processing of personal data.
Once you\u2019ve completed your registration, you\u2019ll be able to save one or more shipping addresses directly in your personal area.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I forgot your password, what can I do? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Click on \u201cForgot your Password?\u201d, you\u2019ll receive an e-mail with a link to reset your password.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I change the address associated with my account? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In the <\/span>\u201cAccount Details\u201d<\/span> section of your personal area, you can independently update your password, first name, last name, and email address.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I want to delete my account <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can cancel your account autonomously in your Personal Area. Or you can request its deletion at any time by directly contacting Vineria Aperta Shop to the email address shop@vineriaaperta.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I don\u2019t want to receive your e-mail anymore <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can click on \u201cClick here if you wish not to receive e-mail anymore\u201d directly at the bottom of any email you receive, or send us an unsubscribe request from our newsletter at shop@vineriaaperta.com<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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ORDERS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Can I cancel an order I placed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It is possible to cancel an order you did by e-mail (shop@vineriaaperta.com) specifying the order number and the email address used to place the order.
Order cancellation is only possible if the order has not yet been processed (the customer will be informed of its processing through an update email).
If the order is canceled, the full amount will be refunded. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I change the order I did? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It is possible to ask for a modification of the order if it has not been elaborated yet by sending an email to <\/span>shop@vineriaaperta.com<\/span><\/a>. Indicating the desired changes, the order number and the email address with which it was made. In the case of modification of products subject to promotions, Vineria Aperta reserves the decision not to apply the same conditions if the order modification does not comply with the criteria of such promotion.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I wish to make a gift, how can I do it? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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When you place your order, please specify in the notes that you want to give it as a gift and enter the name and address of the person who will receive the delivery as the recipient. Before confirming your purchase, you will have the opportunity to write a greeting card that will be printed and placed in the order. No reference to prices will be included in the packages.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I avail myself of the right of withdrawal? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The<\/span> European consumer Customer <\/span>has the right to withdraw from the Contract, without penalty, without justification and without costs, within 14 days of receiving the Goods with communication to be sent to him in written form by registered letter A\/R or certified electronic mail (PEC) to be sent to the contact details referred to in point 1.3.<\/span><\/p>\n

Users who do not meet these requirements do not enjoy the rights described in this section.<\/span><\/p>\n

Price return:<\/b><\/p>\n

Italy: \u20ac20 every 6 bottles<\/b><\/p>\n

Rest of the world: \u20ac70 every 6 bottles<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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SHIPPING AND DELIVERY <\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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How can I track my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can track your order directly on your personal area, clicking on\u00a0 \u201cMy orders\u201d<\/span> and then on the order you wish to track. In addition, at the moment the courier takes charge of the shipment, we will send you an email with the information to follow your shipment. For further questions, you can write to us at <\/span>shop@vineriaaperta.com<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I change my order delivery address? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If the order has not been elaborated yet, we’ll label it correctly with the new address provided.<\/span><\/p>\n

It is not possible to change or modify the delivery address if the order is in transit to the address previously indicated.\u00a0<\/span><\/p>\n

In the event of a request for a change of shipping address after the goods have left<\/b>, the procedure will be regulated as follows: delivery to the original address will be attempted, the goods will then be delivered to the local warehouse, where the change of address can be recorded at an additional cost of \u20ac 50.00 per 6 bottles, fully paid by the customer (via a payment link to be paid by credit card which will be sent by email).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I make an order now and postpone the delivery date? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Absolutely yes, we ask customers to report their preference in the field \u201cnotes\u201d in the section dedicated to entering the sender’s shipping address. The customer will be promptly contacted by email from Vineria Aperta to confirm the choice. Summer shipping: we always advise customers to ship wine when temperatures are cooler, so avoid the warmer months like July and August.<\/span><\/p>\n

Delivery date modifies: <\/b>to change the delivery date while the wine is already in transit, send us an email to shop@vineriaaperta.com<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Where can I ship? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It is possible to ship in the following countries:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Read more <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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France<\/span><\/p>\n

Germany\u00a0<\/span><\/p>\n

Spain\u00a0<\/span><\/p>\n

Portugal<\/span><\/p>\n

Belgium<\/span><\/p>\n

Netherlands<\/span><\/p>\n

Luxemburg<\/span><\/p>\n

Ireland<\/span><\/p>\n

Denmark<\/span><\/p>\n

Sweden<\/span><\/p>\n

Finland<\/span><\/p>\n

Austria<\/span><\/p>\n

Slovenia<\/span><\/p>\n

Croatia<\/span><\/p>\n

Greece<\/span><\/p>\n

Cyprus<\/span><\/p>\n

Malta<\/span><\/p>\n

Poland<\/span><\/p>\n

Czech Republic<\/span><\/p>\n

Slovak Republic<\/span><\/p>\n

Hungary<\/span><\/p>\n

Bulgaria<\/span><\/p>\n

Estonia<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Letvia<\/span><\/p>\n

Lithuania<\/span><\/p>\n

Romania<\/span><\/p>\n

Northern Ireland<\/span><\/p>\n

Italy (all of it)<\/span><\/p>\n

Hong Kong<\/span><\/p>\n

USA All of the states including Hawaii, Alaska, Porto Rico, Utah, Alabama, Arkansas, Mississippi US Virgin Island<\/span><\/p>\n

Canada ON THE FOLLOWING REGIONS ONLY<\/span><\/p>\n